HealthPartners
Member Experience

Healthcare | Member-Facing | Responsive Web | June - October 2016

Role & Team

Senior UX Designer, Authenticated Responsive Redesign Product Team:

Initiatives

.com & mdot to Responsive
Pattern Library / Design System
Design Thinking Sessions
Improve SCRUM Process

Projects

ARRP (Authenticated Responsive Redesign Project)
Phase 1 - Initial Release/Release of all responsive pages and components
Phase 2 - Vision/Future Release, better integrations and UX/UI with Epic

Research

Customer Service Call-log analysis
Analytics Review
Guerilla Testing in Cafeteria
Baseline Usability Lab Testing
Affinity Diagramming
Competitive Analysis (BCBS)

Activities & Deliverables

Wireframes
Prototypes
Sketch Sessions
Journey Mapping

Authenticated Site Redesign

Problems to Solve
- HealthPartners created new branding and a new style guide that needed to be incorporated into the public and member-facing sites.
- The product teams needed reusable components for their parts of each site with the new branding incorporated.
- All new components and layouts needed to be responsive.
- All components needed to pass ADA and be WCAG compliant.

Baseline Usability Test of new components: http://7m14i9.axshare.com/